Technical support (often shortened to tech support) refers to a range of user-friendly assistance that companies offer to their customers on technical issues with products such as software, mobile devices, or other equipment. These are support services that aim to troubleshoot users’ common problems, and differ from product training that provides guidance in using a product effectively.

Tech support is no longer a reactive function. It covers a gamut of services such as:

• Data Centre support
• Cloud support
• Web Hosting support
• Helpdesk support
• Product support
• Remote IT support services
• Tech support can be provided via: Phone, mail, Live chat interface